I turn complex technical content into clear, actionable knowledge — for human readers and AI agents alike.<\/p>\n
With 20+ years of documentation and learning development experience across Fortune 500 companies and freelance clients, I specialize in making technical information work harder: easier to find, easier to act on, and structured to power the AI-assisted tools that modern organizations depend on.<\/p>\n
What I bring to your team or project:<\/strong><\/p>\n \ud83d\udd39 Knowledge management & governance:<\/strong> I own the full content lifecycle: intake, writing, SME review, auditing, maintenance, and sunsetting. I build governance standards that keep knowledge bases accurate, consistent, and scalable over time.<\/p>\n \ud83d\udd39 AI-ready content architecture:<\/strong> I apply RAG (Retrieval-Augmented Generation) grounding principles — hierarchical structure, document chunking, metadata, and clear topic boundaries — so your content performs well in AI search, agent assist, and recommendation systems.<\/p>\n \ud83d\udd39 Technical writing across every format:<\/strong> User guides, API documentation, release notes, internal runbooks, online help, job aids, policy & procedure manuals, e-learning, and demo videos. I write for audiences ranging from engineers to end users.<\/p>\n \ud83d\udd39 Cross-functional collaboration:<\/strong> I work closely with Product, Engineering, Support, and Operations teams to translate complex technical concepts into accessible, audience-ready guidance — on tight deadlines and in Agile environments.<\/p>\n \ud83d\udd39 AI tools in practice:<\/strong> I use Claude, ChatGPT, Google Gemini, and Atlassian Rovo to accelerate drafting, auditing, and content optimization, while maintaining a quality-first approach to output accuracy.<\/p>\n \ud83d\udd39 Industries & environments:<\/strong> Cloud-native SaaS, financial technology, retail & e-commerce, banking, local government technology, and freelance\/small business.<\/p>\n \ud83d\udd39 Tools I know well:<\/strong> Confluence, Jira, Google Workspace, Microsoft Office, RoboHelp, Articulate, Adobe Captivate, Camtasia, Figma, Aha!, SnagIt, WordPress, SharePoint, HTML\/CSS, Markdown, DITA, XML.<\/p>\n \ud83d\udd39 Certifications:<\/strong> Google Generative AI Leader<\/a> | Google Cloud Digital Leader<\/a><\/p>\n Whether you need a knowledge base rebuilt from the ground up, a content governance framework established, or a skilled writer who can hit the ground running — let’s connect<\/a>.<\/p>\n “Rob is multi-talented and very capable in many areas from technical writing, eLearning development, LMS user and admin support, to user experience design, Performance Support design and development, and more. Besides the technical capabilities, Rob is such a great person to work with!”<\/em><\/strong> “I managed Rob directly when working for Kmart Training. He was and continues to be one of the most dependable and professional people I have worked with in 30 plus years. For the majority of that time he was located offsite. He was always available when needed, always developed and maintained a team relationship within the group, and continued to improve his skill sets. A company\/project looking for that next self motivated, detail oriented, focused individual would be hard pressed to find another better.”<\/em><\/strong> “Although Rob was our telecommuter, it never felt like he wasn’t a part of our team. He was always responsive, part of every meeting and you could always depend on his work — telecommuting was never an issue.”<\/em><\/strong> “Rob is a multi-talented, creative and meticulous writer, web developer, and technical communicator.\u00a0As a self-starter who required minimal supervision, Rob was a pleasure to work with.”<\/em><\/strong> Please contact me<\/a> for my complete resume, but at a high-level:<\/p>\n Owned the end-to-end content lifecycle\u2014intake, prioritization, drafting, SME review, publishing, maintenance, and sunsetting\u2014for user guides, API documentation, release notes, technical runbooks, training collateral, and demo videos for cloud-native data and analytics applications.<\/p>\n Drove the content governance strategy to make product documentation AI-ready, applying RAG (Retrieval-Augmented Generation) grounding principles, hierarchical structure, document chunking, and rich metadata standards to improve AI agent accuracy and reduce hallucinations across internal knowledge bases.<\/p>\n Collaborated with international engineers and product owners to translate complex technical concepts into accessible, agent-ready guidance for semi-technical audiences.<\/p>\n Obtained Google Generative AI Leader Certification<\/a> to ensure company documentation is well-structured for AI grounding.<\/p>\n Obtained Google Cloud Digital Leader Certification<\/a> to aid the company’s transformation to a cloud-based software provider.<\/p>\n Wrote technical documentation, developed e-learning, and designed intranet web sites to communicate product knowledge and standard operating procedures to field and corporate associates. Migrated, supported, and administered 4 different LMSs used by over 100K associates. 100% remote.<\/p>\n Wrote web content, book reviews, magazine articles, style guides, press releases, newsletters, job aids, software manuals, online help, case studies, etc., specializing in high-tech subject matter. Developed websites with XHTML, CSS, PHP, MySQL, and JavaScript for small businesses.<\/p>\n Wrote and published 14 novels (and counting)<\/a>, all available in print and ebook formats. Evaluated, interviewed, and hired vendors for copy editing and cover design. Increased sales and readership by developing and implementing targeted marketing strategies, including newsletters, book review submissions, ad campaigns, and promotional materials.<\/p>\n","protected":false},"excerpt":{"rendered":" I turn complex technical content into clear, actionable knowledge — for human readers and AI agents alike. With 20+ years of documentation and learning development experience across Fortune 500 companies and freelance clients, I specialize in making technical information work harder: easier to find, easier to act on, and structured to power the AI-assisted tools … Continue reading I translate tech-talk.<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/grid-page.php","meta":{"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry","without-featured-image"],"_links":{"self":[{"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":10,"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":394,"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/pages\/23\/revisions\/394"}],"wp:attachment":[{"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Recommendations<\/h1>\n
\n– Kangmei Yang, Director, Learning\/Development, Sears Holdings<\/p>\n
\n– Helen Miller, PR, SHRM-CP, Manager, Learning\/Development, Kmart<\/p>\n
\n– Rebecca Solano-Hay, Communications Specialist, Sears Holdings<\/p>\n
\n– Claudia Ashcraft, HR Manager, Lowe’s Home Improvement<\/p>\nRecent Work History<\/h1>\n
Equifax | 2017 – Present<\/h4>\n
Sears Holdings Corporation | 2000 – 2017<\/h4>\n
Freelance Technical Writer and Web Designer | 2000 – 2015<\/h4>\n
Fiction Author | 2010 – Present<\/h4>\n