I was the primary specialist in migrating, supporting, and administrating four different Learning Management Systems (LMSs) used by over 100K Sears associates. I investigated and resolved 50+ store Help Tickets per day, logging issues and bugs in Jira for developers.<\/p>\n
<\/p>\n
<\/a><\/p>\n My responses to common Help Tickets for a Moodle LMS that\u00a0I administered, along with my troubleshooting steps. One year I resolved 6,500+ Help Tickets on this LMS in addition to my regular project workload, earning me a Divisional Recognition Award. Written and developed to fully integrate into a Learning Management System (LMS) workflow so that users had the help they need at the moment they needed it. Tools: Ontuitive Learning Guide Manager, MS PowerPoint, SnagIt. I wrote this training guide as an onboarding tool for a new LMS administrator. These were some of the more common support tasks my team performed on a SuccessFactors LMS. This is an example of how I always tried to share my knowledge and best practices with my team. My team faced many challenges while implementing a Moodle LMS and I had to “think-outside-the-box” to develop system workarounds while the developers resolved the technical issues. This is an example of when I came up with a temporary fix to ensure users were able to take the training they needed while the system issues were resolved.<\/p>\n","protected":false},"excerpt":{"rendered":" I was the primary specialist in migrating, supporting, and administrating four different Learning Management Systems (LMSs) used by over 100K Sears associates. I investigated and resolved 50+ store Help Tickets per day, logging issues and bugs in Jira for developers. Customer Support Scripts – Moodle LMS Top Issues LMS User Help – Segno User Help … Continue reading Portfolio – Customer Support<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/grid-page.php","meta":{"footnotes":""},"class_list":["post-360","page","type-page","status-publish","hentry","without-featured-image"],"_links":{"self":[{"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/pages\/360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/comments?post=360"}],"version-history":[{"count":3,"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/pages\/360\/revisions"}],"predecessor-version":[{"id":369,"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/pages\/360\/revisions\/369"}],"wp:attachment":[{"href":"https:\/\/robsteiner.net\/pro\/wp-json\/wp\/v2\/media?parent=360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Customer Support Scripts – Moodle LMS Top Issues<\/a><\/h2>\n
\n<\/a><\/p>\nLMS User Help – Segno User Help<\/a><\/h2>\n
\n<\/a><\/p>\nSucessFactors LMS User Guide – LearnYourWay Support Tasks Guide<\/a><\/h2>\n
\n<\/a><\/p>\nSystem Workaround Job Aid – Assign Users to Cohorts in Moodle LMS<\/a><\/h2>\n