Technical writers are pain relievers.

In most cases it’s not physical pain. It’s the pain your audience feels when they don’t know how to complete a task, or when they’re trying to figure out why the app isn’t working the way it’s supposed to. Users just want to get their job done and go home, but they can’t because the #$%@! software isn’t working.

Pain.

Good technical writers figure out their audience’s pain and provide the information needed to relieve it.

How do you figure out your audience’s pain? Talk to your product support teams. They can tell you stories…